Multi-Vendor Expertise

Data centres typically consist of products and solutions provided by multiple vendors and service providers. Management, particularly in failure situations where problem source is unknown can be extremely frustrating and time consuming, severely impacting the running of your core business.

We provide a single focal point and ownership for vendor and service provider management. Acting as your agent we coordinate the efforts for reactive, predictive and preventative maintenance , engineering changes, updates and upgrades, change management, installations and relocations. In all these areas we continually monitor vendor and service provider service level commitments, including taking full responsibility for problem ownership and escalation management.